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Accessibility Policy

Classification number LCG 1103
Framework category Legal, Compliance and Governance
Approving authority Board of Governors
Policy owner University Secretary
Approval date January 2013
Review date To be assigned
Supersedes Accessibility Policy, June 2010


This policy affirms the UOIT’s commitment to promoting an accessible environment for work and study and meeting the requirements as set out in the Ontario Human Rights Code, the Ontarians with Disabilities Act, and the Accessibility for Ontarians with Disabilities Act (AODA) and associated regulations.


UOIT is committed to creating a campus community that is inclusive of all individuals and ensures equal opportunity among its members to achieve success in their academic and/or employment endeavours.  The university recognizes that successful learning and employment outcomes are the result of a shared responsibility and commitment on the part of students, faculty and staff, and expects that all members of the community will advance the ongoing development of an environment that is accessible and inclusive, while actively working to identify, remove and prevent barriers to persons with disabilities.

To that end, UOIT is committed to achieving the following accessibility goals as required by the Accessibility for Ontarians with Disabilities Act and associated regulations:  

  1. Access to Goods and Services: Providing access to goods and services in a manner that respects the dignity and independence of persons with disabilities, integrated to the extent possible with services provided to others, and offered in a way that gives persons with disabilities an opportunity to benefit from these services that is equal to service that is given to others.

  2. Information and Communications:  Providing university information and communications to persons with disabilities upon request in accessible formats, or with communications supports, in a timely manner that takes into account their accessibility needs, at a cost that is no more than the cost to other persons, and in consultation with the person making the request to determine its suitability. 

  3. Websites and Web Content: Ensuring that the internet websites that are accessible to the public, and the web content on those sites, conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 in accordance with the AODA standards.

  4. Educational Resources: Providing educational or training resources offered by the university to persons with disabilities in an accessible format that takes into account their accessibility needs, where notification of need is given.  

  5. Individualized Accommodations:  For students with disabilities, the university provides reasonable academic accommodations in accordance with the regulation on Academic Accommodation for Students with Disabilities.  For employees with disabilities, the university provides individualized accommodation in accordance with the policy on Workplace Accommodations for Employees with Disabilities.

  6. Library Resources:  Providing, procuring or acquiring by other means upon request  print, digital or multimedia resources or materials in an accessible or conversion ready format for a person with a disability.

  7. Public Information:  Making emergency procedures, plans and public safety information available to the public and upon request providing that information in an accessible format or with appropriate communication supports.

  8. Accessibility Training:  Requiring the completion of accessibility training for every person who deals with members of the public or other third parties and every person who participates in developing the policies, practices and procedures governing the provision of goods or services to members of the public or other third parties.

  9. Education and Awareness:  Providing educational programs to employees appropriate to their duties that support the goals of the AODA and the Human Rights Code as it pertains to persons with disabilities, including accessible program or course delivery and instruction.

  10. Procurement:  Incorporating accessibility criteria and features when procuring or acquiring goods, services and facilities. 

  11. Transportation: Providing accessible vehicles or equivalent services upon request where transportation services are provided. 

  12. Feedback:  Encouraging individuals to provide feedback to the university on its efforts to improve the inclusiveness of the campus community. Feedback may be provided in person, by telephone, in writing, by electronic text, or by making arrangements to provide feedback through other accessible means, upon request. 

  13. Accessibility Plan:  Establishing and implementing a multi-year accessibility plan that outlines UOT’s strategy to prevent and remove barriers to meet the requirements of the AODA regulations within the specified timelines.  In developing the plan, the university will broadly consult with members of the university community, including persons with disabilities. The plan will be posted on the university website.  The university’s progress in achieving its goals will be monitored and documented on an annual basis, and reviewed and updated every five years. 

  14. Accessibility Working Group: Establishing and supporting a working group to monitor the university’s progress in achieving the goals set out in the multi-year accessibility plan and to identify and recommend changes to remove or prevent barriers to persons with disabilities.

  15. Policies, Procedures and Communication Methods: Reviewing the university’s policies, procedures and methods of communication on a regular basis to ensure that they continue to take into account the needs of persons with disabilities.


This policy applies to all members of the UOIT community, including students, faculty, staff, volunteers, governors, contractors, consultants and visitors to the campus who share in the responsibility to foster an environment that is accessible and inclusive, and to identify, remove and prevent barriers to persons with disabilities.  Unit heads are additionally responsible for providing support, guidance and education while ensuring compliance with this policy.

The president is responsible for the interpretation and administrative direction of this policy and its associated policies and procedures to ensure their compliance with the broader regulatory requirements.  The president has assigned responsibility to the provost and vice-president academic, the vice-president human resources and services, and the vice-president, external relations for establishing and overseeing procedural aspects relevant to their respective areas.


The university will continue to review and develop policies, procedures and regulations to promote the ongoing creation of an accessible environment for work and study and to meet the requirements as set out in the Ontario Human Rights Code, the Ontarians with Disabilities Act, and the Accessibility for Ontarians with Disabilities Act (AODA) and associated regulations.

Associated, Procedures and Resources

Human Rights Code, R.S.O. 1990, c. H.19

Ontarians with Disabilities Act, 2001, S.O. 2001, c. 32

Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005

Accessibility Standards for Customer Service, O. Reg. 429/07

Integrated Accessibility Standards Regulation, O. Reg. 191/11

UOIT Accessible Customer Service Policy (June 2010)

UOIT Accessible Information and Communication Standards

UOIT Procurement Policy and Procedures