TEA-1600 Library Services: Reference

Description	Consists of records relating to reference services offered to the University community including responding to email and telephone inquiries and requests, the provision of online research help and in-person research consultation. Records may include reference requests and replies, workshop and appointment booking requests and transcripts of online sessions.  For statistics relating to these services, see: TEA-1700 Library Services: Reports and Statistics
Retention Trigger	Last action
Retention	Trigger + 1 year
Responsible Unit(s)	Library
Source
Records System	Hybrid
Citations
Record Authority	University Librarian
Disposition	Secure destruction
Records Arising from Activity
Retention Rationale	Records containing personal information must be retained for at least one year in accordance with the requirements of the Freedom of Information and Protection of Privacy Act.
Personal Information	May contain personal information
Vital Record	No
Protection	Medium; Long term Retention